If you are a manager, you know it’s not always smooth sailings. You know you have to deal with difficult people from time to time. This course will show you how to use the stop model to handle difficult people.
How to handle difficult people
How to use the STOP model
Why the STOP model will benefit you
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What is accredit CPD training?
Accredited CPD training means the learning activity has reached the required Continuing Professional Development standards and benchmarks. The learning value has been scrutinised to ensure integrity and quality.